Terms & Conditions

Purchasing a rug

Please select a rug and add to the shopping basket, from there go to the checkout and make payment using the PayPal website (no PayPal account needed as you can pay with tour card with this site). Goods will only be sent out with full receipt of payment. Should a rug not be in stock we will email you as soon as possible with all estimated waiting times, cancellation options etc.

Delivery

Delivery to UK mainland is free of charge, and requires a signature on receipt of delivery. (Please email us if this is not possible). There is a charge for our International delivery, Please email for a quote, We hope to have a full international postage list up soon.

Returns

Under the Distance Selling Regulations you may return any rug purchased from us for a full refund of the original purchase price, as long as you inform us by email within 7 working days of the receipt of the rug. We request that the rug is then returned to us within 14 working days. Providing the rug is returned unused in the same condition it was sent to you, then we will issue you a full refund. If the rug returned used, dirty, damp or damaged then no refund will be issued. You are responsible for packaging and returning the rug. If the rug was removed from the packaging we sent it in then please email us for tips for packaging safely and waterproofing. When returning goods ensure they are satisfactorily wrapped and waterproof. No refund will be issued if goods that are badly wrapped are damaged in transit. Should goods go missing in transit we will not be able to issue a refund, please ensure to use a courier that allows you to obtain proof of delivery to ourselves and ensure that you are covered for the full amount of the rug in case it is lost or damaged.

Our right to cancel

We hold the right to cancel and order if

If we cancel your contract we will contact you by email and refund you as soon as possible. we will not be obliged to offer you any compensation for disappointment suffered.

Colour and size representation

We have tried to be as accurate as we can trying to represent the colour and size of our rugs but through external factors such as computer monitor settings, and how different people interpret colours differently that all colours on our webpage be used as a guideline only, and with the handmade nature of our rugs size can vary from rug to rug. We are unable to accept responsibility should the be a variation of colour or size within our images and descriptions.